Returns at Manutan UK

Changed your mind or ordered items in error? You can request a return provided the goods are in their original, unopened packaging and remain in a resaleable condition.

Non-returnable items:

• bespoke or custom-made products
• bulk or large quantity of the same items of goods
• goods that have been mixed with other items after their delivery
• unsealed goods that were originally sealed for health or hygiene reasons

Business customers:

If your return is approved:

• we’ll arrange collection of the returned goods
• a 20% restocking fee will be deducted from your refund to cover our handling costs

Non-business customers:

You have a 14-day 'cooling off' period, from the day you receive your order—please contact us within this time if you'd like to request a return.

Please note that:

• we will arrange collection of the returned goods
• your refund may be subject to deductions to help cover our handling costs

How to request a return

You can request a return online or contact our customer service team directly with the following details:

• your order number or reference
• confirmation that the goods are in original, resaleable condition
• number of parcels or pallets to be returned
• collection address and preferred dates/times
• name and telephone number of the person overseeing the collection

Received faulty or incorrect goods?

If an item you’ve received is faulty, damaged or not as described, please request a return online or contact our customer service team as soon as possible. You’ll need to provide:

• your order number or reference
• a description of the issue
• photographic evidence where possible

We’ll review your request and, where appropriate:

• offer a replacement, repair or full refund
• arrange collection of the goods at no cost to you

For more information about our returns policy, please refer to our terms and conditions.